Cabnote

1. Introduction

Cabnote Driver (“the App”) is a mobile application provided by Wyzer Technologies Ltd, operating the Cabnote platform. The App enables authorised taxi and private-hire drivers to receive and manage bookings, communicate with their dispatch operator, share their location for fleet operations, and perform other work-related activities.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you use the App.

By using the App, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it separately. You can manage device permissions through your device settings, although disabling certain permissions may affect some features.

2. Information We Collect

Depending on the features enabled by your taxi operator and the permissions you grant, we may collect the following information.

2.1 Driver and account information

• Driver name and identification or account details provided by your taxi operator.
• Driver, operator, fleet or company identifiers.
• Contact details, such as telephone number or email address, where provided.
• Login credentials or authentication tokens used to securely access the App.

2.2 Location information

The App may collect your device's location, including GPS coordinates, to support taxi dispatch and fleet management.

Location information may be collected while the App is open and, where the relevant feature and permissions are enabled, in the background or when the App is not actively displayed.

Location information may be used to:

• Display your position to your authorised taxi operator or dispatcher.
• Help allocate bookings and identify suitable drivers.
• Support job acceptance, pickup, journey and job-completion workflows.
• Provide estimated arrival times and operational fleet tracking.
• Help dispatchers coordinate drivers and bookings.

Location collection depends on the App's operational state, your permissions and the configuration of the relevant features. We do not use location information for advertising.

2.3 Booking and operational information

The App may process information associated with your work, including:

• Booking and job identifiers.
• Pickup and destination details relevant to assigned jobs.
• Job status, acceptance, rejection and completion information.
• Timestamps and operational activity records.
• Messages or instructions exchanged with your dispatcher.
• Driver availability and other information needed to operate the dispatch service.

2.4 Device and technical information

We may process technical information such as:

• Device model, operating system and App version.
• Device or installation identifiers where available.
• Push notification tokens.
• Technical logs, error reports and diagnostic information.
• Network and connection information necessary to provide and troubleshoot the service.

2.5 Notifications and messages

The App may receive push notifications about new bookings, job changes, dispatcher messages and other operational events. We may process notification tokens and delivery-related information to provide these features.

3. How We Use Your Information

We use personal information for the following purposes:

• Dispatch operations: Deliver bookings, update job statuses and support communication between drivers and dispatchers.
• Fleet management: Display driver locations and availability to authorised personnel where the relevant features are enabled.
• Journey coordination: Support pickup coordination, estimated arrival times and job progress.
• Account management: Authenticate users and manage access to the App.
• Notifications: Deliver relevant booking updates, messages and service alerts.
• Security: Detect misuse, investigate technical issues and protect accounts and systems.
• Service improvement: Diagnose faults, maintain reliability and improve the App's functionality.
• Legal compliance: Meet applicable legal obligations and respond to lawful requests.

We do not sell personal information or use precise location data for targeted advertising.

4. How Location Tracking Works

Location access is an important part of the App's dispatch and fleet-management functionality.

Where enabled, the App may transmit location updates to Cabnote's backend systems so that authorised dispatchers can see relevant driver positions and coordinate bookings.

Depending on the implementation and your permissions, location updates may continue when the App is minimised or not actively in use. Location collection is subject to the operating system's permissions and any applicable background-location or foreground-service controls.

Location information may be associated with a driver account, assigned jobs and timestamps.

You can manage location permissions through your device settings. Turning off location access or stopping the relevant service may prevent live tracking or affect dispatch functionality.

The App does not use location information for advertising.

5. How We Share Your Information

We share information only as needed for the purposes described in this policy, subject to applicable law.

5.1 Your taxi operator or dispatch company

Information relevant to your work may be shared with the taxi or private-hire operator that provides your account. Depending on the features enabled, this may include your driver details, location, availability, assigned bookings, job statuses and operational messages.

Your operator may use this information to manage bookings, coordinate journeys and administer its fleet.

5.2 Service providers

We may share relevant information with service providers that help us operate the platform, such as hosting providers, backend infrastructure providers, notification services and technical support providers.

These providers are permitted to process information as necessary to deliver their services and subject to appropriate safeguards and contractual obligations.

5.3 Legal and security purposes

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect users or the public, investigate suspected fraud, or protect our rights and systems.

5.4 Business transfers

If our business or relevant assets are reorganised, transferred or acquired, information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not sell your personal information to third parties.

6. Third-Party Services

The App may rely on third-party services for infrastructure, authentication, push notifications, mapping or other functionality, depending on the version and configuration in use.

Those services may process information needed to provide their functions. Their processing is subject to their applicable terms and privacy policies.

We will update this policy if our use of third-party services materially changes.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide the service, support dispatch operations, maintain security, resolve disputes and comply with legal obligations.

Retention periods may vary according to the type of information, the requirements of the relevant taxi operator and applicable law.

Location updates and operational records may be retained for a period determined by the service's operational and contractual requirements. Information that is no longer required will be deleted or anonymised where reasonably practicable, unless retention is legally required.

For information held by your taxi operator in its own systems, you may also need to contact that operator regarding its retention practices.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, authentication, secure communications and appropriate safeguards for the systems that process information.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on where our infrastructure and service providers operate, personal information may be processed or stored in countries outside the country in which you are located.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to or request restriction of certain processing.
• Withdraw consent where processing relies on consent.
• Complain to the relevant data protection authority.

Some information may need to be retained to fulfil legal obligations or resolve legitimate operational requirements.

If your account was created or managed by a taxi operator, please contact that operator for account-related requests. You may also contact us using the details below.

11. Children's Privacy

The App is intended for authorised taxi and private-hire drivers and is not designed for children. We do not knowingly collect personal information directly from children through the App.

If you believe a child has provided personal information through the App, please contact us so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, our data practices or applicable legal requirements.

We will publish the updated version on our website and revise the “Last updated” date. Where legally required, we will provide additional notice or obtain consent.

13. Contact Us

For questions about this Privacy Policy, personal information or privacy requests, contact:

Please include “Cabnote Driver Privacy Request” in the subject line of your email so that we can direct your enquiry appropriately.

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This Privacy Policy describes the intended data practices of Cabnote Driver. It should be read alongside any relevant disclosures presented within the App and any applicable privacy information provided by your taxi operator.